IT SUPPORT APPRENTICE

The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.

Key Responsibilities
• Provide technical support to end-users, both in person and remotely
• Install, configure, and maintain computer systems and software
• Implement security of the network, data and its storage and communication systems
• Assist with network administration tasks, including setting up user accounts and permissions
• Work together with other managers and directors in relation to IT matters
• Help manage the process for achieving agreed standards for Cyber Security and protocol
• Discuss, agree and maintain IT elements of the Business Continuity Plan
• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
• Document technical procedures and create user guides.
• Collaborate with the IT Manager to implement new technologies and upgrades.

General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration

Experience and Qualifications
• Qualifications GCSE or equivalent – maths and English grade C or above (essential)
• Good Communication Skills
• Full UK Driving licence
• Ability to travel to any of the business offices as and when required
• Proficient in Microsoft 365 stack
• To have a commitment to ongoing training to develop your skills in areas relevant to your role
• Hold a recognised qualification in an IT-related subject is preferred but not essential
• Proficient in computer Networking, Security and Communication systems

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)