IT Apprenticeship
We are offering an exciting opportunity for an IT Support Apprentice to join our dynamic and forward-thinking IT team. This apprenticeship is designed for someone who is passionate about technology and eager to develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation.
Role
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Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
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Maintain a high degree of customer Service for all support queries and adhere to all service management processes
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To ensure that all requests for support are logged in the Service
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Desk ticket logging system. Promoting all self-service methods to customers
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Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
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Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 18th May 2026
- Start Date
- Tuesday, 19th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)