ITSM Analyst

IT Service Management Analyst (ITSM)

Hybrid – 2 days per week in the office | Leeds / Bradford

To £45,000

Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management?

We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes.

This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function

You’ll work with modern ITSM tooling, including Jira Service Management, supporting service reporting, workflow improvements, process optimisation, and data-driven decision making.

This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role.

We're looking for:

ITIL-certified professionals with experience across Major Incident and Change Management

Strong understanding of ITIL best practices and service governance

Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance

Experience in Problem Management, Root Cause Analysis, and Service Reporting

Hands-on experience with Jira Service Management (desirable)

Knowledge of ISO20000 and ISO27001 standards (desirable)

Apply today or get in touch for a confidential discussion.