Branch Manager

As BPX continues to grow, we are looking to recruit a Branch Manager to lead the team at our Sunderland branch. The Sunderland team is responsible for all sales and operational activities, including serving existing customers. The Branch Manager will support the Regional Operations Manager with the growth and development of BPX Sunderland. This is a full-time, permanent position based at our Sunderland branch (SR5 2BX).

About Us:

For 60 years BPX (part of the RS Group) has built a reputation as the leading independent distributor of factory automation and control components – from computers to connectors, from robots to relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland, we provide a local service to our customers.

Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, “help to choose, help to use”.

BPX are the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron and many more, offering innovative products, solutions and technical support to thousands of customers UK wide.

The Opportunity:

The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations, and creating an engaged team culture while ensuring company policies, service standards, and compliance requirements are consistently achieved.

The main duties will include:

• Lead, coach and develop branch teams to achieve individual, branch, regional and company objectives.
• Create and implement branch business plans, objectives and performance measures to deliver sustainable and profitable growth.
• Drive sales performance, customer retention and loyalty across all branch revenue streams.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders to maximise commercial opportunities and improve customer outcomes.
• Ensure quotations, orders and customer enquiries are processed accurately and within agreed service levels.
• Manage branch operations, including stock control, inventory optimisation, warehouse efficiency and logistics performance.
• Monitor branch performance through KPI reporting, taking corrective action to improve service, productivity and profitability.
• Manage branch budgets and operating costs to maximise profitability and ensure effective resource allocation.
• Ensure compliance with company policies, health and safety requirements, quality standards and regulatory obligations.
• Deliver continuous improvement initiatives that enhance operational effectiveness, customer experience and employee engagement.
• Collaborate with regional and national sales teams, marketing, finance, customer service and operational functions to support wider business objectives.
• Manage workforce planning, recruitment, training, development and performance management activities within the branch.
• Act as a branch ambassador, representing the business at customer, supplier and industry events where required.
• Commitment to sustainability by ad