Apprentice Business Administration
Learn &develop the skills, knowledge, and behaviours required to support the Sales Department while completing an apprenticeship programme. The role assists with quotations, customer enquiries, CRM administration, and sales processes under supervision, gaining experience in customer service, sales admin, and technical product knowledge.
Role
Role Accountability/Authority:
- Follow company policies, procedures, and Standard Operating Procedures (SOPs)
- Learn and apply quality, health & safety, and customer service standards
- Support the Sales Support team with day-to-day administrative tasks
- Assist in managing and maintaining the enquiries inbox
- Support the preparation of quotations and customer documentation under supervision
- Learn how to interpret customer documents and specifications
- Assist with product configuration and technical information gathering
- Update and maintain accurate records within the CRM system
- Help follow up quotations and update quote status records
- Assist with investigating customer queries and directing them to the appropriate team member
- Learn how to prioritise work in line with agreed service levels and customer requirements
- Support colleagues across Sales, Service, and Order Processing when required
- Participate in training, coaching, and apprenticeship learning activities
- Contribute to a positive ‘One Team, One Goal’ culture
You will rotate around different departments to understand the business as a whole, from quality, health & safety, estimating, stock management etc.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which is relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
You will be supported by a line manager, your colleagues who you'll work with during your on-the-job training and also by the support you will receive from your apprenticeship tutors.
Training
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- Level 2 Functional Skills in maths and English, if not already achieved
- You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
There is a possibility of securing a full-time position at the end of your apprenticeship dependent on your progression. Wage increases will be dependnet on progression internally and on programme.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- C.M.S. VOCATIONAL TRAINING LIMITED
- Working Week
- Monday - Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.00pm. Half hour lunch.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Saturday, 5th September 2026
- Start Date
- Monday, 28th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Good attendance record
- Flexible
- Willing to learn
Qualifications
- English GCSE, grade 4 (Essential)
- Math GCSE, grade 4 (Essential)
- IT GCSE, grade 4 (Desired)