IT Support Apprentice

A great opportunity for someone starting their IT career to join Briar Chemicals as an IT Support Apprentice. You’ll learn to provide first-line support, assist with hardware, software and network issues, and help keep systems running smoothly, supported by the IT team on a two‐year fixed‐term contract.

Role

Provide first-line technical support to users via telephone, email and helpdesk system.
Log, prioritise, and manage support tickets, ensuring they are resolved within agreed service levels.
Troubleshoot hardware, software, and basic network issues, escalating more complex problems where necessary.
Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices.
Support user account administration (e.g. password resets, access permissions, onboarding/offboarding tasks).
Maintain accurate documentation of incidents, resolutions and IT procedures.
Assist with routine system maintenance, updates and security checks.
Contribute to IT projects and system improvements.
Ensure company IT policies, security standards, and data protection practices are followed.
Maintain the IT asset registers and track IT equipment inventory.
Create and update user guides and/or knowledge base articles.

Training

Apprentice will attend college one day a week.

A permanent position may be available for the right candidate following successful completion of the apprenticeship.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: CITY COLLEGE NORWICH
Working Week: Monday to Friday, Approximately 08:00 - 16:15. The Company operates a flexitime system so start and finish times may vary according to business and personal needs. Minimum 30 minutes unpaid lunch break.
Expected Duration: 2 Years
Positions Available: 1
Closing Date: Wednesday, 15th April 2026
Start Date: Monday, 11th May 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Reliable timekeeping

Qualifications

English (Language or Literature) GCSE, grade 4/C (Essential)
Mathematics GCSE, grade 4/C (Essential)

About the Employer

BRIAR CHEMICALS LIMITED

Briar Chemicals has in excess of 70 years of chemical manufacturing heritage and an established reputation for excellence, through continuous improvement, dependability, social & environmental responsibility. Key highlights of the Briar business Technical leader in the development and contract manufacturing of some of the world’s most complex chemistry Established site in excess of 100 acres in Norwich, Norfolk Dedicated site for product formulation and packaging Experienced global exporter Our vision is to cultivate innovative and sustainable solutions through partnerships: meeting the changing needs of a diverse planet. We have around 250 permanent employees and we invest in our people as believe that they are our greatest asset. We’ll give you freedom to bring your whole self to work and we welcome people who mirror our values. Join a team where our core values of Safety, Integrity, Teamwork and Engagement define who we are, how we work, and what we aspire to be as an organisation.

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