Business Explorer, Business Transformation Delivery Apprentice - Manchester

Our Business Explorer apprenticeship scheme is focused on building key skills for the future transformation of BT to better support our customers and build your career within our organisation.

Role

During this programme, you’ll rotate across the following key areas and be working as part of a team.

Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities
Commercial Products- working in product or bid teams to understand how a company works and how to create value
Transformation Programmes– working in project design and delivery teams to see how improvements are made to happen

Training

As an Improvement apprentice, you’ll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery.

You’ll spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we’ll look to support you in securing a role that is best aligned to your strengths and interests.

On completion of your programme, your future role will depend on the opportunities available when you assimilate, but we will support you throughout this process to help identify and secure a suitable position

Apprenticeship Standard: Improvement practitioner (level 4)
Training Provider: CQM TRAINING AND CONSULTANCY LIMITED
Working Week: Monday to Friday 9am to 5pm (With some flexibility dependent on your team)
Expected Duration: 3 Years 1 Months
Positions Available: 3
Closing Date: Sunday, 22nd February 2026
Start Date: Monday, 7th September 2026

Desired Skills

Communication skills
Attention to detail
Customer care skills
Logical
Team working
Initiative

Qualifications

Any GCSE, grade 4 (Essential)
Any GCSE, grade 4 (Essential)
Any GCSE, grade 4 (Essential)
English GCSE, grade 4 (Essential)
Maths GCSE, grade 4 (Essential)
Any STEM Subject A Level, grade C (Essential)
Any STEM Subject A Level, grade C (Essential)

About the Employer

BT GROUP PLC

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.

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