IT Support Engineer Apprentice
As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.
Role
- Providing high-quality customer service and technical support over the phone and via a ticketing system.
- Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.
- Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs.
- Prioritising and managing your workload effectively.
- Meeting key performance targets and service standards.
- Contributing to process and technical improvements.
- Following company procedures, policies, and values at all times.
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 37.5 hours per week, Monday to Friday, 9am - 5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 12th August 2025
- Start Date
- Tuesday, 19th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
BUBBLE IT SOLUTIONS LTD
Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs — from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.
- Company
- BUBBLE IT SOLUTIONS LTD
- Location
- 67 STATION ROAD, BEESTON, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- BUBBLE IT SOLUTIONS LTD
- Location
- 67 STATION ROAD, BEESTON, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted