IT Support Coordinator
You’ll join a leading, well-respected financial services group at a time of continued growth - and in a role that gives you real breadth, exposure, and the chance to develop your technical capability in a regulated, high-trust environment.
This isn’t a narrow helpdesk role. You’ll work across both 1st and 2nd line support, acting as the go-to person for staff and advisers across the business. You’ll be hands-on with systems, assets, updates, monitoring tools, third-party platforms and more. It’s varied, interesting, and gives you a clear pathway to grow.
You’ll do:Support internal staff and external advisers with 1st and 2nd line technical issues
Own and resolve support tickets across hardware, software, and systems
Ensure assets are configured, maintained, and backed up properly
Apply updates, manage monitoring tools, and stay on top of system health
Liaise with 3rd party vendors to help resolve issues quickly and professionally
Keep support documentation up to date and feed into service improvement
At least 1 year of experience in a 1st line or 2nd line role (helpdesk environment)
A good understanding of Microsoft systems (Windows, Active Directory, O365)
Exposure to monitoring tools and backup software (e.g. Asigra)
A proactive mindset - someone who takes ownership and gets stuck in
A willingness to learn, develop, and support others in a friendly team environment
Day-to-day variety and the chance to make your mark
Exposure to infrastructure, operations, and 3rd party systems
A collaborative team who’ll help you grow - both technically and professionally
The chance to work in a business that values fairness, professionalism, and energy
Flexible working, hybrid options, and a benefits package to match
- Company
- BWD Search & Selection
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
- Posted
- Company
- BWD Search & Selection
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
- Posted