Junior Helpdesk Technician

A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician.

Make your application after reading the following skill and qualification requirements for this position.
What You'll Do
· Handle first-line IT support requests.
· Troubleshoot hardware and software issues.
· Support laptops, desktops, and mobile devices.
· Assist with system setup and configuration.
· Maintain IT records and documentation.
· Escalate technical issues where necessary.
Essential Attributes
· Friendly and professional attitude.
· Excellent communication skills.
· Strong willingness to learn.
· Good organisational ability. xehkeey
· Interest in IT support and technology.
Technical Areas Covered
· Windows Operating Systems
· Microsoft 365
· Networking Fundamentals
· Hardware Diagnostics
· IT Service Management