2nd Line Support Engineer

Job Description:
Providing professional Helpdesk for Prestigious Legal firms in the central London area.
Potential to be involved in many projects including rollouts, infrastructure upgrades, deployments and Server Migrations.

Skills required:
Exceptional customer facing service skills
Calm under pressure - you must be comfortable dealing with High level demanding individuals.
Good knowledge of modern Windows and troubleshooting skills
Good Knowledge of Microsoft Office - to assist others and troubleshoot
Mobile device setups, migrations to new handsets etc.
Active directory / Entra and Microsoft exchange administration

Enrolment of devices into Intune / Entra
PC Migrations - migrating user data to new machines etc.
Familiarity and troubleshooting of Apple Macs
Networking knowledge (DNS, DHCP, IP subnetting etc).
Good working experience of 365 / Intune / Conditional access
Mimecast / email filtering / SPF working knowledge

Desirable skills:

Sonicwall / Watchguard Firewalls
IP telephony knowledge

A genuine interest in technology

Ability to multi task and manage sensitive documents
Minimum of 4 years in flexible environments - we are looking for candidates with wide ranging skillsets.