IT Support Apprentice

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands

They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team.

KEY DUTIES – 

• Logging and updating tickets on the IT ticketing system
• Installing, configuring and Troubleshooting OS and Hardware
• Configuring new user accounts and making sure the end user is satisfied
• Repairing equipment and replacing parts
• Managing stocks of equipment, consumables and other supplies
• Administration duties in line with the daily checks
• Provide customer training where required
• Logging and updating tickets on the IT ticketing system
• Liaising with third parties to arrange appointments and external support
• Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Passionate about IT