IT Support Lead - Southampton

Were looking for an IT Support Lead to own the delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability.

Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership.

This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment.

What youll be doing

As IT Support Lead, you will:

• Own day-to-day first- and second-line IT support, ensuring incidents are logged, triaged, escalated and resolved within agreed SLAs.

• Act as...]]>