IT Technical Manager

Job description

Job responsibilities

Job Description IT Technical Manager

We are looking for a highly organised and detail-oriented IT Technical Manager to support the Head of IT & Digital Systems in delivering digital projects and managing day-to-day IT operations across Badger Group. This senior operational role bridges technical expertise and project coordination, ensuring smooth running of IT systems and infrastructure while contributing to strategic initiatives aligned with the NHS 10-year digitalisation plan.

The IT Technical Manager will take ownership of core IT operations, including system maintenance, incident resolution, documentation, and dashboard reporting. You will provide technical guidance to the Helpdesk team, oversee small projects, and ensure compliance, data integrity, and business continuity. This position is ideal for someone with a strong technical background who enjoys combining hands-on problem-solving with operational management responsibilities.

Key Responsibilities and Accountabilities

Team Leadership & Service Delivery

• Lead, mentor, and support the development of the IT Helpdesk and technical support team.

• Act as the senior escalation point for complex or high-impact technical issues.

• Manage team workloads to ensure SLAs, KPIs, and project deadlines are consistently achieved.

• Resolve operational conflicts, promote best-practice working methods, and drive a positive service culture.

• Build strong working relationships with internal clients and represent the IT function in relevant meetings.

Operational IT Management

• Oversee the daily operation of IT systems, infrastructure, and applications to ensure stability, security, and performance.

• Work hands-on with technical staff to resolve escalations, undertake problem investigations, and support system recovery.

• Coordinate procurement, asset management, user access provisioning, and vendor activities to support operational needs.

• Improve operational efficiency through process improvements, automation, standardisation, and proactive system maintenance.

Supplier & Contract Management

• Manage and maintain effective relationships with external IT suppliers, vendors, and service providers.

• Monitor supplier and contract performance to ensure SLA compliance and service quality.

• Review performance data, escalate service concerns, and coordinate resolution actions.

• Support the Head of IT and Digital Systems with contract renewals, cost reviews, procurement decisions, and vendor evaluation processes.

• Ensure all supplier activities align with organisational policies, budget requirements, and value-for-money principles.

Project & Technical Delivery

• Coordinate day-to-day project activities including scheduling, tracking progress, updating plans, and managing dependencies.

• Gather and validate requirements from technical teams and end users to ensure deliverables are achievable and aligned to business needs.

• Support or oversee technical implementation tasks, testing, change control, deployments, and system rollouts.

• Identify and manage risks (technical, operational, or supplier-related) and coordinate mitigation strategies.

• Contribute to the technical delivery of strategic and digital transformation projects.

Documentation & Governance

• Create, maintain, and update documentation for systems, networks, installations, procedures, standards, and troubleshooting guides.

• Maintain accurate and version-controlled project documentation including requirements, designs, risk logs, test results, and reports.

• Ensure all documentation is accessible, up to date, and supports effective operational and project activity.

• Support the adoption of Agile, Scrum, and Waterfall methodologies where applicable.

Strategic Support & Reporting

• Translate high-level strategic goals set by the Head of IT and Digital Systems into clear operational tasks and workstreams.

• Support departmental planning, performance reporting, audits, and continuous improvement initiatives.

• Lead operational workstreams or project areas when required.

• Prepare and present reports, dashboards, operational updates, and summaries for senior leadership and board-level reviews.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the operation.

Relationship to Other Roles

The role will report to the Head of IT and Digital Systems

Equality and Diversity

The post holder will be expected to adhere strictly to the principles of fairness and equality in carrying out the role. At all times the post holder will be required to work in line with Badgers values and show respect for and maintain the dignity of patients, the public and work colleagues. Badger will not tolerate any form of bullying or harassment, violence or aggression towards any colleagues, patients or partners.

Disclosure and Barring Service

This appointment will be subject to a criminal record check by the Disclosure and Barring Service.

Pre-Employment Health Check

The appointment will be subject to a satisfactory Pre-Employment Health Check.

Person Specification

Experience

• Proven experience in a Technical Manager, IT Manager, or similar leadership role.
• Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools.
• Demonstrable experience improving operational processes and service efficiency.
• Good understanding of IT infrastructure, software development, and technical.
• Typically, 2-5 years of experience in IT roles

• Experience managing or overseeing an IT support desk

Qualifications

• Bachelors degree in information technology, Computer Science, Business Administration, or a related field.
• Leadership, Stakeholder management, Business administration

• MCSA, MCITP
• ITIL, PRINCE2, or other management/technical certifications.
• CompTIA (Network+ A+ or Security+)
• Azure Fundamentals (AZ-900)
• Awareness of cybersecurity best practices within managed service environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Badger Group

Address

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY

Employer's website

https://www.badger-group.com/