Performance & Delivery Manager
Job summary
The Performance & Delivery Manager will support the Director of Performance & Delivery in the strategic and operational leadership of the Performance & Delivery Directorate, covering Performance, Operations and IT.
Given that performance, data and insight underpin the whole business, the post holder will contribute to and, where appropriate, lead cross-departmental projects and workstreams. They will take forward delegated programmes from the Director, supporting transformation and improvement initiatives.
In this role you will work as a deputy to the Director of Performance and Delivery. You will drive and deliver compliance activity across the business to achieve the required related standards, outcomes and the correct use of processes and systems to ensure full quality compliance meets and exceeds contractual obligations to the ICB, CQC and NHS England.
The post holder will provide direct line management to the Performance & Delivery team, ensuring clear objectives, effective workload management and high standards of performance. They will be responsible for supporting staff development, conducting regular supervision and appraisal, addressing performance issues where required, and fostering a positive, collaborative and improvement-focused team culture. The Performance & Delivery Manager will ensure the team has the capability, support and direction needed to meet organisational and directorate priorities.
Main duties of the job
Please see attached recruitment pack for further details on the role and details on how to apply using the link.
About us
Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprise healthcare co-operative which includes, as part of its group of companies, Badger Medical Ltd, Badger Healthcare Ltd and Sett Support Partnership plc. It has an annual turnover of £13 million. consisting of Board Leadership; Clinical; Finance; Workforce & HR; Quality & Performance; Operations; IT and Business Development departments.
Badger was established in 1996 by local doctors who joined together to initially provide an improved out-of-hours service for their patients. Today Badger has opted-in GP members in 60+ practices and provides 24/7 message handling, urgent primary care and GP out of hours service to a patient base of 1.3 million. We run the Urgent Treatment Services at Solihull and Erdington Stockland Green, with face to face and 24/7 remote clinical assessment services operating from Bourne Road in Aston. Our head offices are at Glover Street, near the city centre. Badger was recognised with an Outstanding rating following our Care Quality Commission (CQC) inspection in March 2024.
Job description
Job responsibilities
Please see attached recruitment pack for further details on the role and details on how to apply using the link.
Person Specification
Experience
- Proven experience in performance management, reporting, and delivery oversight within complex organisations, ideally in healthcare.
- Experience leading and developing teams, managing performance, and fostering a collaborative, improvement-focused culture.
- Experience in data analysis, insight generation, and performance reporting to support decision-making.
- Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements.
- Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives.
- Experience in stakeholder management, presenting performance and improvement information to senior leadership and external bodies.
- Experience of performance management using KPIs, SLAs
- Experience delivering digital or organisational change and transformation programmes
- Experience leading cross-departmental initiatives and managing multiple workstreams or portfolios
- Experience working in complex or regulated environments
- Experience managing suppliers or third-party delivery partners
- Experience embedding performance insight and continuous improvement into operational processes
Qualifications
- Degree or equivalent professional qualification in a relevant field (e.g., Health Management, Business, Data Analytics, Public Health).
- Evidence of continuous professional development relevant to performance, quality, or data management.
- Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England).
- Experience working with digital reporting tools and dashboards.
- Project or programme management qualification (e.g. PRINCE2, MSP, PMP)
- Agile or service management certification (e.g. Scrum, SAFe, ITIL)
- Qualification or formal training in data, analytics, or performance measurement
- Advanced training or certification in data tools (e.g. Power BI, Tableau, SQL)
- Leadership or people management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Badger Group
Address
Badger House
121 Glover Street
Birmingham
West Midlands
B9 4EY
Employer's website
https://www.badger-group.com/