Manager, Digital Learning (Systems)

General Information
Job Title
Manager, Digital Learning (Systems)
Job ID
108984
Work Areas
Talent & Human Resources
Employment Type
Permanent Full-Time
Location(s)
London
Description & Requirements
WHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through "next generation" content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain's Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewalsLead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectivesProgram manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriateCommunicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholdersQualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principles
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