IT Support Officer

IT Support Officer

Location: Rochdale
Reporting to: IT Manager

£35,000.00 per annum

IT Support Officer Role

Our client, a well-established and forward-thinking organisation, is seeking a proactive and technically capable IT Support Officer to join their internal IT team. This is an excellent opportunity for an experienced IT professional to play a key role in maintaining and improving business-critical systems while supporting users across the organisation.

Acting as a central point of contact for IT support, you’ll be responsible for ensuring smooth day-to-day operations, troubleshooting issues, and contributing to ongoing systems development, including ERP enhancements.

IT Support Officer Key Responsibilities

• Act as deputy to the IT Manager when required
• Provide first-line and second-line IT support to users across the business
• Maintain, configure, and monitor hardware, software, and network systems
• Troubleshoot technical issues including hardware faults, printing, and access problems
• Ensure the reliability and performance of existing IT systems
• Support the development and optimisation of the company-wide ERP system
• Assist with IT and telecommunications asset management
• Manage onboarding for new employees, including account setup and system access
• Support the generation and delivery of ERP-based reports

IT Support Officer Skills & Experience Required

• Minimum 3 years’ experience in an IT support role (ideally within a manufacturing or similar environment)
• Strong working knowledge of:
• Active Directory
• Microsoft Office 365
• DNS & DHCP
• Windows Server (2016–2022)
• Virtualisation technologies (VMware, Hyper-V)
• Understanding of server infrastructure and database systems
• Experience with ERP systems (e.g. EFACS, Syspro) is highly desirable
• Solid understanding of operating systems architecture and performance monitoring

IT Support Officer Personal Attributes

• Strong problem-solving skills with a logical approach to troubleshooting
• Excellent communication skills, both written and verbal
• Ability to engage with stakeholders at all levels of the business
• Self-motivated with the ability to work independently and collaboratively
• Adaptable and eager to learn new technologies in a dynamic environment

Why Apply for this IT Support Officer role?

• Opportunity to work in a varied, hands-on IT role
• Exposure to enterprise systems and ERP development
• Supportive team environment with career development potential
• Competitive salary and benefits package

If you’re an experienced IT Support professional looking for your next challenge, apply now to be considered.

To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.