Global Operations Apprentice 2025 - Chester

This is a fantastic opportunity to join a world-renowned company, learn first-hand from industry-experts and build the foundations of your new career right here in the North-West. At Bank of America, you can expect:

• To join an exceptional and supportive team, working alongside colleagues from around the globe.
• Extensive career mobility opportunities and dedicated resources to support your on-going development and future career planning.
• High-performance to be rewarded.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

The Team

Global Operations is the engine room for multiple lines of business, including Global Markets and Global Banking.

The operational services that we provide make a significant difference to our clients; from smooth onboarding and account opening through to trade confirmation and settlement. Timely and accurate trade reporting, alongside our escalation and risk management is essential in meeting Bank of America’s regulatory obligations.

The operational knowledge and query resolution that we provide to Trading, Sales, Finance, Risk and Legal teams give rise to interesting interactions with internal stakeholders every day and the ideas we provide to our Technology team through our operational excellence initiatives help drive innovative strategies and solutions to minimise risk and increase efficiency.

As an apprentice, your key tasks and responsibilities may include but are not limited to:

• Gain front to back understanding of the businesses being supported and building relationships with key internal partners including Technology, Finance, Risk, Front Office and other Operational teams
• Build and manage relationships with clients and external service providers
• Understand the front to back processes within the team and the associated risks and controls
• Contribute to the daily processing of the trade lifecycle across a wide range of financial products
• Contribute to the production and analysis of performance metrics
• Engage in the continuous improvement of the end to end operating environment

Essential competencies:

• A clear motivation for the Operations division and a thirst for knowledge and understanding of the business
• Problem solving and analytical skills
• Capacity to learn quickly
• Demonstrates integrity and ethics by earning other’s trust and respect through consistent honesty and professionalism in all interaction

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 5 (Essential)
• Maths GCSE, grade 5 (Essential)
• Any A Level, grade BBB (Essential)