Head of Infrastructure & Tools | London, UK (London)

Job Description

Purpose of the role

To manage the people, processes, and technologies in the IT function to ensure they deliver outcomes that support the goals of the business.

Accountabilities

• Development and implementation of technology strategies, ensuring technology investments are enablers for business success, such as improving efficiency, supporting growth, innovation, and risk management.
• Provide strategic leadership to the business on all technology matters, collaborating with subject matter experts across the Group Technology organization, including infrastructure, service management, and architecture.
• Align with global data governance frameworks to ensure data quality, security, and privacy, promoting data-driven decision-making through data analytics and AI to extract insights and inform strategies.
• Implement technology practices that comply with security, regulatory, and policy requirements, actively managing risks.
• Lead digital transformation projects and initiatives, modernizing legacy systems and deploying digital solutions to enable customers, clients, and colleagues.
• Manage the technology team by hiring, training, mentoring, setting goals, and ensuring the team has necessary resources and support.
• Oversee technology budgets, prioritizing resources, optimizing costs, and mitigating financial risks.

Director Expectations

• Advise senior management and committees on strategic initiatives, influencing decisions outside the immediate function.
• Coordinate resourcing, budgeting, and policy creation for a significant sub-function.
• Escalate policy or procedural breaches appropriately.
• Ensure compliance with regulations and internal policies, fostering a culture of adherence.
• Monitor and influence external environment, regulators, and advocacy groups when appropriate.
• Demonstrate understanding of how the function integrates with overall business objectives.
• Maintain current knowledge of industry practices and external market developments.
• Apply analytical skills to solve complex or sensitive problems and design effective solutions.
• Make significant and strategic decisions within the area of authority.
• Negotiate and influence stakeholders at senior levels internally and externally.
• Act as the primary contact for key clients and counterparts.
• Serve as a spokesperson for the function and business division.

All senior leaders are expected to embody leadership behaviors that foster an environment of excellence and growth, following the LEAD principles: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. Additionally, all colleagues should demonstrate Barclays' core valuesRespect, Integrity, Service, Excellence, and Stewardshipand adopt the Barclays Mindset: Empower, Challenge, and Drive.

Barclays Payments is hiring a new Director, Head of Infrastructure and Tools. The role involves:

• Owning AWS infrastructure-as-code to deliver secure, scalable environments.
• Leading CI/CD tooling and automation, embedding controls and policies.
• Implementing observability tools for monitoring, logging, and alerting in a DevOps environment.
• Provisioning and managing shared platform services like Kubernetes, Kafka, databases, and IdP.
• Ensuring cloud infrastructure security, compliance, and cost-efficiency.
• Driving platform reliability and resilience, applying SRE principles.
• Collaborating with engineering, security, and architecture teams.
• Maintaining reusable infrastructure standards and templates.
• Managing vendor and tooling strategies for scalability and value.

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