Surgery Reception Administrator Apprentice

Join Bardney Surgery as a Surgery Reception Administrator Apprentice, supporting the reception team within a busy NHS GP practice. You’ll develop administration and customer service skills while welcoming patients, handling enquiries, booking appointments and helping the surgery run smoothly.

• Welcome patients and visitors to the surgery in a friendly, professional and respectful manner
• Provide reception and administrative support to patients, GPs, nurses and the wider practice team
• Answer incoming telephone calls, take accurate messages and deal with routine enquiries appropriately
• Use AskmyGP to add on patients requests and to monitor this.
• Book, amend and cancel patient appointments using the practice booking system
• Support patients with queries about appointments, services and practice procedures, escalating more complex or sensitive enquiries when required
• Register new patients and maintain accurate patient records in line with practice procedures
• Update patient information, ensuring records are accurate, complete and kept up to date
• Assist with repeat prescription requests and direct medication-related queries to the appropriate member of the clinical team
• Handle confidential and sensitive patient information in accordance with NHS policies, GDPR and practice procedures
• Maintain a high level of confidentiality when dealing with patients, colleagues and medical information
• Carry out routine data entry and administrative tasks using computer systems and Microsoft Office applications
• Sort and distribute incoming post and prepare outgoing correspondence
• Support the practice team with general administrative duties, including photocopying, scanning, filing and maintaining records
• Liaise with external organisations and healthcare providers when required, following appropriate procedures
• Monitor shared inboxes and administrative systems, responding to or allocating enquiries appropriately
• Assist with maintaining appointment availability and supporting the efficient use of clinical diaries
• Follow practice procedures for safeguarding, information governance, infection control, health and safety, equality and diversity
• Recognise when a patient enquiry may require urgent attention and follow the appropriate practice procedures, seeking guidance from experienced colleagues
• Deal calmly and professionally with patients who may be upset, worried or frustrated, while maintaining appropriate professional boundaries
• Develop effective communication skills when dealing with patients and colleagues face to face, by telephone and in writing
• Organise and prioritise daily tasks to ensure administrative work is completed accurately and within required timescales
• Support the smooth running of the reception area, ensuring it is welcoming, organised and appropriately stocked
• Attend team meetings, training sessions and supervision as required
• Work towards and complete the Level 2 Administration Assistant Apprenticeship, applying learning and developing administrative skills within the practice
• Take responsibility for own learning and development, responding positively to feedback and identifying opportunities to improve administrative skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 1/D or above (Desired)
• Maths GCSE, grade 1/D or above (Desired)