Band 5 Application Configuration Support
Job summary
As our ICT environment continues to evolve, the use of cutting-edge technology requires high-quality, modern IT support. The IT Applications Team is responsible for the implementation, maintenance, and support of clinical and selected non-clinical applications, including troubleshooting, problem resolution, new installations, system enhancements, and participation in deployment and upgrade projects.
As a Support Analyst within the Clinical IT Systems Team, you will report to the Clinical IT Systems Senior Analysts and, during project delivery, to the Clinical IT Systems Configuration Lead, who will allocate tasks as required.
Key responsibilities include providing first- and second-line support for clinical and some non-clinical applications; managing incidents and problems through to resolution; ensuring services meet agreed SLAs; minimising service disruption; and supporting timely service restoration. You will proactively identify trends and known errors to implement permanent solutions.
The role also includes producing high-quality documentation, adhering to testing plans, completing ad-hoc reports, and providing floor-walking support at Queen's and King George Hospitals. You will deliver specialist advice to BHRUT staff, support system upgrades and migrations, manage calls via Landesk (IT Self-Help Portal), set up and deploy devices, maintain application standards, produce monthly reports, and respond to ad-hoc management requests.
Main duties of the job
The post holder will closely support Applications Configuration Lead and Application Configuration Analyst to maintain daily business continuity and expected outcomes of ongoing projects.
Key requirements:-
- IT Professional with proven experience- Experience working with Clinical IT applications- Device config experience- Good communication skills, both written and verbal- Satisfactory performance at mathematics and English at secondary school level or equivalent.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.
They are benefitting from a new electronic patient record(we were the last acute trust in London to introduce one) and our maternity services have been rated goodby the Care Quality Commission.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen'sand get rid of corridor care.
We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.
We run a Women's Health Hubin Ilford; an Ageing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospitaland at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexiblyand more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wageemployer.
Some of the positive changes we've made are captured in this film.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details below.
Person Specification
Education/ Qualifications
- Educated to degree level or equivalent or experience in an IT service environment with evidence of relevant skills equivalent to Degree level
Skills/ Abilities
- Data manipulation / using tools such as MS Excel/EPR configuration,testing and deployment.
- Clearly communicate technical IM&T and clinical information to a diverse audience with a wide range of experience and skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
IT Applications
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/