Band 7 Telecoms Senior Lead

Job summary

There is an exciting opportunity within the BHRUT Information Technology Department for a Telecoms Senior Lead (Band 7), working two days per week. Reporting directly to the Infrastructure Manager, you will provide and deliver a high-quality telecoms technical support service to customers and stakeholders. Working as part of the Telecoms Team, you will ensure all incidents, service requests and changes are delivered in line with BHRUT Service Level Agreements (SLAs).

You will act as a subject matter expert in Telecoms infrastructure, supporting and maintaining BHRUT telephony systems, including telephones, DECT phones and bleeps. The role requires a strong client-focused approach, promoting excellent customer service and effective working relationships. You will also support service delivery and contribute to Telecoms Team projects in line with the Informatics PMO.

Key responsibilities include managing daily, weekly and monthly telecoms support checklists, providing 3rd line technical support, troubleshooting complex ICT issues, and ensuring accurate documentation and SLA compliance. You will work with customers and engineers to resolve technical issues through root cause analysis, maintain system patching and firmware updates, manage hardware replacements, ensure secure and reliable backups, and maintain device security, encryption and antivirus compliance. You will also create and deploy installers, applications and Gold Build images across BHRUT devices.

Main duties of the job

The Telecoms Senior Lead will be responsible for delivering and maintaining highly effective telephony services, ensuring the provision of an efficient, reliable 24-hour, 365-day service across Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

The post holder will provide specialist support in the operational management, implementation and ongoing maintenance of telephony communication networks and related projects. This includes ensuring continuity of service to all end users, managing and supervising approved third-party service providers and contractors, and providing guidance and support to Telecoms Analysts.

The role will deliver technical expertise within the Telecoms domain by identifying, recommending, developing, implementing and supporting cost-effective technology solutions across the Trust. Working closely with colleagues across the team and department, the post holder will troubleshoot complex issues and contribute to the delivery of major and specialist projects.

About us

We're an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record(we were the last acute trust in London to introduce one) and our maternity services have been rated goodby the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen'sand get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance

We run a Women's Health Hubin Ilford; an Ageing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospitaland at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexiblyand more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wageemployer.

Some of the positive changes we've made are captured in this film.