IT Infrastructure Team Manager

Are you a technically skilled infrastructure professional who enjoys combining hands-on problem-solving with team leadership? Do you want a varied role in a busy, evolving IT environment where your contribution to service quality and infrastructure resilience is visible and valued? If so, we would love to hear from you.

As IT Infrastructure Team Manager, you will lead the Infrastructure team in delivering secure, reliable and high-performing IT systems and platforms across all College sites. You will be responsible for day-to-day infrastructure operations, technical delivery and team management, covering servers, cloud platforms, networks, core systems, cyber security and disaster recovery. You will act as the escalation point for complex incidents, drive service improvement and provide strong technical input into projects and operational decisions.

The College is continuing to modernise and strengthen its infrastructure services, with active work across Microsoft 365, cloud services, cyber security, device management and service resilience. You will have the opportunity to contribute to improvement projects, shape operational standards and help plan the department's future technology direction, all within a collaborative team culture that values practical problem-solving and continuous improvement.

About Barnet and Southgate College
We change lives, empower individuals and connect communities.

We are an ambitious, forward-thinking further education college in North London, proud to serve diverse communities across Barnet, Southgate and beyond. Our 2030 Vision is bold: to be a leading provider of learning and skills development, fostering exceptional educational experiences, driven by innovation, collaboration and excellence.

Our Technology Innovation and Development department supports a wide range of technologies and services across multiple campuses, playing a central role in maintaining the reliable and secure systems that underpin teaching, learning and business operations. The Infrastructure team is technically skilled, supportive and collaborative, and you will be joining at a moment when the department is investing meaningfully in modernisation and service improvement.

What You'll Be Doing

• Infrastructure operations: Manage the delivery and operation of the College's IT infrastructure including servers, cloud platforms, networks and core systems, ensuring high availability, performance and resilience at all times.
• Incident management and escalation: Act as the technical escalation point for complex infrastructure incidents and problems, supporting root cause analysis and implementing preventative measures to improve service reliability.
• Cyber security and resilience: Ensure infrastructure services are maintained securely, implement and maintain security controls in line with College standards, support cyber security audits and lead the preparation and regular testing of the IT disaster recovery plan.
• Team leadership: Line manage IT Infrastructure Engineers, setting objectives, monitoring performance and conducting reviews. Lead, coach and develop team members and allocate workload effectively across the team.
• Technical projects: Lead the delivery of infrastructure solutions and provide technical input into College projects, ensuring infrastructure choices meet operational requirements and support wider service goals.
• Service delivery and collaboration: Work closely with the IT Support Team Manager to ensure effective end-to-end service delivery, contribute to service performance monitoring and maintain a customer-focused approach with stakeholders across the College.
• Documentation and standards: Maintain accurate and up-to-date technical documentation including system configurations, operational procedures and change control records, and promote high standards and continuous improvement within the team.

What You'll Bring

Essential

• A Level 3 qualification in an IT-related subject
• Evidence of continuing professional development in IT systems
• Experience of working in a technology systems role
• Excellent knowledge of networking including TCP/IP, LAN and WAN
• Demonstrable recent experience in the development, support, configuration and troubleshooting of IT infrastructure and services
• Proven technical experience with a wide range of server hardware, virtualisation and application technologies (e.g. Microsoft 365, Active Directory/Azure AD, Cisco, VMWare, Hyper-V, backup management, cloud and emerging technologies)
• Experience of administering Active Directory and Microsoft Office 365
• Experience of implementing change and leading technical teams
• Experience of project management
• Proven ability to provide leadership, vision and motivation to others
• Excellent interpersonal and communication skills, including written and numerical skills for effective reporting
• Ability to work under pressure, prioritise effectively and deliver to deadlines
• Enthusiasm for creative innovation, embracing change and continuous improvement
• Willingness to work across all College sites and flexibly as required
• Commitment to equality, diversity, inclusion and safeguarding

Even Better If You Have

• Industry-recognised professional certification in one or more of: Windows Server, SQL Server, Office 365 administration, Cisco, VMWare, storage area networks, SCCM/Intune
• A management qualification
  Experience of management in a service capacity
• Experience of working to ITIL or other quality management systems (e.g. ISO9001)
• Knowledge and experience of the education sector
• Experience of implementing and administering G Suite, Apple School Manager, Jamf, Papercut, Veeam or Adobe Creative Cloud
• Knowledge of MacOS and Linux system administration
• Business analysis and case writing experience

Potential Interview Dates

Week commencing 29th June 2026.

Our Employee Pledge

The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of - please see below a list of our current staff benefits available at the College. Benefits include:

- Annual Season Ticket Loans: We offer permanent or contract staff with a minimum of a 12 month contract the option to purchase an annual season ticket loan without the big financial hit in one go! A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.

- Cycle to Work Scheme: The scheme is an incentive for staff, offering tax free bikes through bike shops and is run by Cyclescheme Ltd. You can get a tax-free bike, which for most people means they save around 32% of the cost for a new bike!

- Employee Support Helpline: The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week. They provide you and your family with counselling and advice, covering a variety of personal or workplace issues. It is free to use and all calls are confidential.

- Eye Tests for DSE Users: The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly as part of their duties.

- Flu vouchers: We offer established staff a free flu vaccination voucher to take to a large range of local high street pharmacies.

- Gym Facilities: Our Sports Centre at Southgate Campus is available for all staff with cardio, strength and conditioning equipment. The 2-floor gym is free for members of staff to use Monday to Friday within term time.

- Hair Salon Services and Beauty Treatments: A range of competitively-priced hairdressing services are accessible at our Colindale Campus. Regularly providing special staff offers which is convenient during lunch hours or after work.

- High Street Discounts: Discount for teachers is a shopping benefits website for staff which gives access to fantastic savings on leading retail brands, plus lots of great special offers! We also have staff discount available with local high street stores within walking distance of our three main campuses.