1258 - IT Support Assistant (IT Service Desk)

Job summary

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.

Interview Date: TBC

**This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity**

An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis.

The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.

For further information please contact:

IT Service Desk bdg-tr.itservicedesk@nhs.net

Adam McGeorge adam.mcgeorge@nhs.net

Nathan Jones n.jones46@nhs.net

Main duties of the job

The post-holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department. The post requires a highly developed customer focus and the ability to work on your own initiative.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link to check your eligibility Check, certificate of sponsorship - Search - GOV.UK, please note that from 09/04/2025, band 2 and 3 entry roles are no longer eligible for sponsorship.