4293 - Chemotherapy Scheduler
Job summary
Interview Date: TBC
An exciting opportunity has arisen for a proactive and detail-oriented administrator to join our Chemotherapy team as a Band 3 Chemotherapy Scheduler. Following a highly successful 12-month pilot, we are delighted to have secured permanent funding for this vital, fast-paced role.
As the backbone of our outpatient scheduling, you will liaise daily with doctors, nurses, and pharmacy colleagues to ensure our patients receive their treatments smoothly and on time. If you thrive on complex problem-solving, possess strong IT skills, and want to use your administrative talents to make a real, meaningful difference to patient care every single day, we would love to hear from you.
Main duties of the job
The responsibilities of this role include;
Patient Scheduling & Pathway Coordination
Overseeing booking end-to-end, liaising daily with pharmacy, medical, and nursing teams.
Apply knowledge of treatment times to manage waitlists, optimise capacity, and ensure timely care.
IT Systems & Clinical Administration
Utilise ChemoCare, CareFlow EPR, ICE, and scheduling tools to manage records.
Check ChemoCare for clinical authorisation to prevent delays, updating systems to defer/stop treatments as directed.
Breach Management & Problem Solving
Identify patients at risk of breaching target dates and work with trackers and clinical teams to resolve delays.
Escalate unresolved risks to senior management and adapt swiftly to changing daily demands.
Communication & Patient Experience
Serve as the first point of contact for patient, relative, and staff inquiries via phone and email.
Collaborate effectively with consultants, pharmacists, nurses, and admin teams.
Handle queries and complaints empathetically, escalating to the Operational Support Manager as needed.
Team Support, Data & Improvement
Assist Lead Nurse with service audits
Support quality improvement initiatives and workflow changes within the unit.
About us
Barnsley is a place of real warmth and community spirit. With a proud industrial past, the town offers affordable living, great transport links, rich culture and many green spaces. Barnsley punches above its weight and has recently seen economic growth, substantial regeneration and digital ambition, whilst leading the way in healthcare innovation and employability.
At Barnsley Hospital, we are a close-knit, ambitious team delivering outstanding care in the heart of South Yorkshire. Our aim is to be the best place to work and we have been consistently rated by our people as being amongst the very best Trusts in the country in areas such as compassionate leadership, teamwork and supporting colleague wellbeing.
We offer a friendly working environment where you will be recognised and valued for what you do, led with compassion and integrity and have your career and wellbeing supported.
Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.
For individuals who require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility.
The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.
Please note we reserve the right to close positions early
Job description
Job responsibilities
Job Description for Chemotherapy Scheduler
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation.
Person Specification
Values
- Please describe in around 100 words: What Equality & Diversity means to you and why they are important
- Please describe in around 100 words: How do you ensure you contribute to a well functioning team?
Qualifications
- GCSE at grade C in Maths and English (or equivalent) or relevant equivalent experience.
- NVQ 3 in customer care/ business administration or relevant equivalent knowledge/experience
Knowledge and Awareness
- Understanding data protection and the need for confidentiality at all times.
- Awareness of Health and Safety requirement.
- Knowledge of the Healthcare/organisation environment.
- Knowledge of windows-based computer packages
Experience
- Experience of working with members of the public
- Experience of working in a Health care setting
- Experience of direct telephone contact with patients/clients and staff.
- Experience of appointment/scheduling systems.
- Experience of working with staff at all levels.
- Experience of PAS, PMI and outpatient and inpatient module
- Experience of Chemo Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
United Kingdom
Employer's website
https://www.barnsleyhospital.nhs.uk