CS - Applications Support Manager
Job summary
The Clinical Systems Team is recruiting to this position to manage a team of applications specialistsupport staff responsible for the support, configuration and maintenance of Oracle HealthMillennium, Barts Health's electronic health record system.The successful candidate will have strong leadership experience and qualities with expert levelMillennium knowledge. They must be able to demonstrate good technical understanding of clinicalsystems. Planning and prioritisation of the teams workload must be managed to ensure keyperformance indicators are achieved.
Interviews will be held 8th/9th April 2026
Main duties of the job
The Informatics key objective is to improve the quality and effectiveness of healthcaredelivery and maintain the financial viability of the Trust by the application of IT.Millennium is the electronic health record system for Barts Health. There is an ongoingprogramme of work to extend functionality and scope, particularly in clinical areas, whilecontinuing to meet the core requirements of patient administration.The Clinical Systems Applications Support Manager is a key role which bridges the gapbetween technical systems staff and lead operational and clinical users. It coversmanagement of Millennium for both service incidents and build changes. The scope includesthe inter-relationship between Millennium and downstream systems, including in particularRIS-PACS and LIMS.The Applications Support team provides initial triage of all service calls for Clinical Systems,including calls for Data Warehouse, Integration and G2. A number of legacy in-housesystems are also supported by the team.Accountable for the smooth running of the Trusts primary and most widely used clinicalapplication, Millennium and other connected applications.Lead for problem solving and analysis of new requirements connected with Millennium andother connected applications.Responsible for supporting Millennium and connected applications deployment activities.Compliance with all relevant system design standards and policies.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support aninclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Qualifications
- In depth specialist knowledge of IT procedures acquired through degree or equivalent level plus knowledge, experience & expertise in IM&T management & staff management to Masters level or equivalent.
- ITIL green badge equivalent in service management
- PRINCE2 foundation equivalent in project management
- Management Diploma or equivalent
Experience
- Effective communication and influencing skills
- Strong presentation and facilitation skills
- Good systems and business analysis skills
- Extensive experience in management of systems staff
- Significant Problem management experience relating to software systems
- Extensive experience as an NHS healthcare informatics professional
- Implementation experience in at least one major clinical system
- Significant experience in application management of Millennium
- Broad understanding of NHS clinical and administrative processes.
- NHS data standards and reporting requirements
Skills
- Competence in ITIL Change and Problem management
- Significant technical ability on complex enterprise clinical systems.
- Keyboard or alternative computer input device proficiency
- Team leadership ability for specialist staff
- Excellent written and verbal communication skills
- Ability to communicate highly complex, sensitive of contentious information with clinical and corporate staff at all levels and with suppliers
Knowledge
- Expert knowledge of Millennium solutions
- Expert knowledge of Millennium build tools
Qualifications
- Confident, robust and resilient and with the drive to complete
- Open minded with a positive attitude
- Well organised with a professional approach
- Capable of independent judgement
- Knowledge of Equality and Diversity and an understanding of its importance
- Effective leadership, interpersonal and communication skills
- Ability to command respect and to create a sense of community amongst the members of the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Barts Health NHS Trust
Address
Mile End Hospital
Bancrift Road 2nd floor Burdett House
London
E1 4DG
Employer's website
https://www.bartshealth.nhs.uk