ICT - Application Support Team Leader
Job summary
The Clinical Systems Team is recruiting to this position to lead a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health record system. There is one Applications Support Team Leader post available, with 4 to 6 direct reports.The Application Support Team Leaders will have distinct areas of responsibility;
oService and Incident management with our external teams and end usersoBuild and configuration change requests for current and new functionality
The successful candidates will have expert level Millennium knowledge and a high quality approach to customer service. They must be able to prioritise their workload autonomously, to manage the associated service and development pressures.
Proposed Interview Date 05th May 2026
Main duties of the job
The Informatics Directorates key objective is to improve the quality and effectiveness of healthcare delivery and maintain the financial viability of the Trust by the application of IT.Oracle Health Millennium is the electronic health record system for Barts Health. There is an ongoing programme of work to extend the functionality and scope, particularly in clinical areas, while continuing to meet the core requirements of patient administration.The Applications Support Team Lead is accountable for a team of specialist staff that maintain Oracle Health Millennium and other connected clinical systems. This covers management of current configurations, best use of the system, and planning and implementation of changes to the system.It is requisite to lead in troubleshooting system issues, problem solving and analysis of new requirements, and responsibility for the support, system administration and data integrity of Oracle Health Millennium and all Trust clinical systems.The Applications Support Team Lead will be supported by an applications support team for which they will have full line management responsibility.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out ofspecial measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistentlyhigh standardsof harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate,cultivateand support aninclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Experience
- Significant experience working in a Service Management environment
- Significant Experience working as a department Manager
- Extensive experience working at a senior level with information systems
- Experience of Patient Administration Systems management
- Line management experience
Skills
- The ability to work with confidence autonomously, using own initiative to solve problems and make decisions.
- Proficient in Quality Assurance Techniques
- Must be able to input critical data accurately and at high speed.
- Provide and receive highly complex, sensitive, or contentious information; agreement or co-operation required; present complex, sensitive or contentious information to large groups.
- Good systems and business analysis skills
Knowledge
- Good working knowledge of ITIL change and release management procedures
- A thorough understanding of Information Governance and Security
- Knowledge of Oracle Health Millennium
Qualifications
- In-depth knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to Master's degree or equivalent level
- Qualified at Foundation level in ITIL Service Management
- Qualified in ECDL or equivalent
- Formal training in project management and PRINCE2
- Qualified at Practitioner level in ITIL Service Management
- Formal training in staff management
- Understanding of NHS clinical and administrative processes
Other
- The ability to set objectives and measure and monitor staff performance
- The ability to foster, develop and maintain good relationships and communicate in a sensitive and understanding way with customers, staff and colleagues
- Excellent interpersonal, negotiation and communication skills
- Sufficient to perform the duties of the post with any aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Barts Health NHS Trust
Address
Mile End Hospital
London
E1 4DG
Employer's website
https://www.bartshealth.nhs.uk