Systems Lead
Job summary
Soft FM depends on a range of complex digital systems to deliver services efficiently, including Synbiotix, CAFM, SharePoint, Power BI dashboards, and PowerApp-based platforms. These tools underpin performance monitoring, compliance, and service quality across all Soft FMfunctions.
This role provides professional leadership for the management, development, and integration of these systems. The post holder will oversee system configuration, reporting, and data governance across all sites, ensuring interoperability and alignment with the Trust's digitalfirst strategy.
Main duties of the job
The post holder will work closely with ICT, Estates & Facilities, and Trust-wide data teams to ensure systems are secure, reliable, and scalable. They will drive innovation through automation, standardisation, and improved user experience, ensuring digital tools deliver measurable value for operational teams.
Lead complex system improvement and integration projects across Soft FM, from initial scoping through to implementation, evaluation and benefits realisation. Work with operational leads to design digital solutions that strengthen performance monitoring, reporting accuracy and process efficiency, ensuring alignment with Trust priorities and governance standards.
Define functional requirements, map current and future workflows, and oversee configuration, testing and change control for CAFM, BI and Trust reporting systems. Ensure user requirements are reflected in system design, risks are assessed and mitigated, and documentation is clear, auditable and compliant.
Collaborate with ICT, suppliers and system administrators to coordinate build, integration and deployment of enhancements. Analyse data flows and system bottlenecks, recommending automation and rationalisation to improve performance and reduce duplication. Present proposals and progress updates to digital and governance forums.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment..
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
Lead stakeholder engagement and change activity, translating complex technical concepts into accessible guidance and training materials. Act as subject matter expert for Soft FM digital systems, resolving complex data issues and maintaining high standards of data integrity, security and compliance.
Provide leadership within the Systems team, supporting performance management and professional development. Promote continuous improvement, digital innovation and equality of access, contributing to research, benchmarking and service resilience across Trust sites.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.
Person Specification
Experience
- Experience managing or developing CAFM or other FM-related systems in a large or complex organisation.
- Experience delivering digital change or integration projects from design to implementation.
- Experience analysing system and process issues and developing solutions.
- Experience producing and presenting reports and dashboards.
- Experience working with SharePoint, Power BI, and Power Platform tools.
- Experience training and supporting users at varied technical levels.
- Proficiency in Microsoft 365 applications and structured data management systems.
- Line management experience.
- Experience in NHS or large public sector digital transformation programmes.
- Experience writing and implementing SOPs or technical documentation.
Skills
- Strong analytical, troubleshooting, and problem solving skills.
- Ability to manage multiple projects and priorities simultaneously.
- Excellent verbal and written communication, with the ability to explain complex information clearly.
- Strong influencing and negotiation skills across multi-disciplinary teams.
- Excellent organisation, planning, and documentation skills.
- Confidence using project management and process mapping tools (e.g. Visio, Power BI, SharePoint).
Knowledge
- Detailed knowledge of CAFM and digital FM systems.
- Understanding of data integration, reporting, and change management principles.
- Knowledge of service improvement methodologies and digital transformation practices.
- Familiarity with NHS information governance standards and cybersecurity requirements.
- Awareness of national NHS digital initiatives and estates data frameworks.
Qualifications
- Educated to degree level or equivalent in a relevant subject (e.g. Information Systems, Facilities Management, or Data Analytics).
- Professional qualification or equivalent experience in project or change management (e.g. APM, Agile, PRINCE2, or equivalent).
- Further certification in digital transformation, Power Platform, or CAFM systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Barts Health NHS Trust
Address
20 Churchill Place
London
E14 5HJ
United Kingdom
Employer's website
https://www.bartshealth.nhs.uk