IT Technical Services Manager

Paying up £70k + Hybrid Working + Benefits - Join a leading wholesale organisation as a Senior IT Manager and make a real impact across multiple UK sites. Based at the Manchester head office, you will lead the IT function during an exciting period of transformation, including major system upgrades and business growth initiatives. This is a unique opportunity to shape the technology strategy, drive operational excellence, and empower teams to perform at their best in a fast-paced, evolving environment.

THE JOB

The IT Technical Services Manager plays a vital role in powering the organisation’s daily operations, ensuring systems run seamlessly, providing expert user support, maintaining essential infrastructure, and protecting the business with strong cyber-security practices.

In this hands-on, high-impact role, you will be the driving force behind smooth, secure, and reliable technology services that enhance productivity, safeguard business continuity, and enable teams to perform at their best.

With a recent merger, rebrand, and a major ERP upgrade underway, this is an exciting moment to bring your expertise to the forefront and help shape the organisation as it moves into its next phase of growth and transformation.

Key Responsibilities

Operational Efficiency:

• Manage cybersecurity risks and ensure compliance with IT policies, data protection standards, and PCI DSS requirements
• Monitor and safeguard business-critical IT operations, including servers, software, POS systems, and the data warehouse
• Lead and support IT projects, from new hardware and software implementations to branch launches, ensuring continuity and timely delivery
• Oversee Microsoft Business Central and other core business systems, providing hands-on support for hardware, software, and networking issues across all locations
• Stay current with technology trends and best practices, maintaining accurate documentation and managing IT budgets for hardware and software needs

Contract Management:

• Forge strong partnerships with suppliers and service providers, ensuring maximum value, reliability, and adherence to SLAs

People & Team Leadership:

• Coach and develop the IT team, champion ongoing training, and drive continuous improvement and innovation across IT operations
• Align resources with business needs and headcount budgets to ensure optimal performance

Stakeholder & Relationship Management:

• Build and maintain strong relationships with internal and external stakeholders to understand requirements and deliver IT solutions effectively
• Communicate updates and changes clearly, keeping the organisation informed and operations running smoothly

THE PERSON

• Microsoft Business Central expertise with hands-on experience driving system efficiency
• Proven IT management or leadership experience, guiding teams and projects to success
• Effective communication and problem-solving skills, providing clear user support and resolving technical challenges
• Flexible, location-based role near Manchester or West Yorkshire with hybrid working and occasional travel (full driving licence is required)
• Immediate start opportunity, with notice periods accommodated

THE BENEFITS

• Flexible hybrid working (2 days WFH per week)
• 37.5hr working week
• 25 days holiday + bank holidays
• Company pension scheme
• Free onsite parking
• Staff discounts
• Casual dress code

Please note: Applications are only considered from candidates eligible to work in the UK without sponsorship