Interim Head of Product Mangment (10 month FTC)

Interim Head of Product Management (10 month FTC) Comic Relief

Employment Type Contract 10 Month FTC

Location Hybrid London, City of, UK 2 days a week in our London Office

Team Technology and Data

Seniority Senior

• Closing:11:55pm, 27th Oct 2025 GMT

Perks and benefits

Work from home option

Life Insurance

Wellness programs

Employee Assistance Programme

Additional parental leave

Enhanced maternity and paternity leave

Paid emergency leave

Sabbatical Opportunities

Salary sacrifice

Team social events

Extracurricular clubs

Cycle to work scheme

Free fruit

Free soft drinks

Candidate happiness

8.55 (11068)

Job Description

Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role.

Comic Relief reserves the right to close the role early if a large number of applications are received.

PURPOSE OF JOB:

The Interim Head of Product Management will join Comic Relief at a pivotal time within the organisations ongoing digital and technology transformation. This role will be a 10 month position to provide leadership of Comic Relief's Product Management Team at a time of critical delivery on key projects across the organastion's technology stack in support of Comic Relief's strategic priorities.

The successful candidate will focus on supporting the delivery of complex, high-impact terchnology projects in collaboration with cross-functional teams, particularly within Fundraising, Funding, Technology and Data. You will provide strategic leadership, drive delivery excellence, and ensure technology projects realise their intended benefits, with a focus on improved data capabilities, realisation of CRM benefits and improved operational effectiveness.

This role will work closely with stakeholders from across the organisation, including Data, Technology, Fundraising and Funding. Strong stakeholder skills are essential for this role.

KEY RESPONSIBILITIES:

Project Delivery

Provide the Product Management team with leadership support across key technology projects, ensuring strategic alignment, integration across workstreams, and timely delivery of outcomes.

Work collaboratively with senior leaders in the Fundraising, Funding, Technology and Data teams, and other key stakeholders to design, plan, and key technology projects.

Oversee the successful delivery of the following key technology projects:

CRM Benefits Realisation: Ensure benefits of CRM investment are realised through an improved supporter journey strategy with clear segmentation, data capture tactics, personalised content, and tailored conversion funnels to drive giving and retention.

CRM Benefits Realisation: Ensure CRM is fully embedded into the organisation such that it becomes the primary tool for managing relationships and interactions with donors, supporters, and other stakeholders, fundraising operations have been streamline and the system provides the information and reports needed to support fundraising planning and activities.

End-to-End Income Recognition: Leading on the documentation, improvement and implementation of streamlined, accurate income data capture and recognition across Comic Relief's platforms and systems, including CRM.

Data Impact Transformation: Ensure Comic Relief's Grant Management System (salesforce) is able to provide data to support impact measurement. Work in partnership with the Head of Data and Insights and Funding Team to ensure the development and implementation of a data strategy for insights, impact measurement and storytelling.

Website: Provide support on this cross organisational project to update and improve Comic Relief's website with roadmap for future development

Develop and implement strategies to embed new ways of working and ensure sustained realisation of project benefits.

Partnering with the Programme Management Office (PMO), ensure strong project governance, monitor risks and issues, and report progress to Comic Relief's Programme Board.

Product Management Team

Develop a successful Product team, aligned with the organisational priorities, focused on creating a culture of continuous improvement, learning through experimentation and user-centred product design.

Be the subject matter expert in product management and create an environment which expands the team's understanding of best practice, techniques and methodologies.

Build strong relationships with stakeholders across the organisation and work with them to define and deliver against the digital product roadmap to support overall organisational aims, including chairing Comic Relief's regular Data, Technology and Fundraising (DTF) forums.

People Management

Proactively undertake business planning, prioritise activities and set clear and realistic objectives based on capacity, expertise and aspirations

Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of staff

Maintain regular two-way communication and dialogue with staff, ensuring information is cascaded and escalated as needed.

Model an enabling, inclusive and empowering leadership style that builds a values-based culture throughout the charity.

Person Specification

ESSENTIAL CRITERIA:

Proven experience of developing and executing technology strategies.

Proven experience in prioritisation and changing requirements

Strong leadership and people management skills with the ability to lead matrixed teams.

Excellent stakeholder management and communication skills, able to influence at all levels.

Strong technical understanding, with an ability to communicate with technical and non-technical stakeholders.

Experience working with Salesforce CRM, Marketing Cloud and Grant Management Platforms.

Outstanding solid product management skills - the ability to engage, motivate and deliver organisational change to create a user-centric and evidence driven product management function.

Able to apply systems thinking across organisational needs to simplify CR operations.

Strategic thinker with a hands-on, delivery-focused approach.

Previous experience in the charity or non-profit sector.

Knowledge of impact measurement

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about ouremployee benefits , such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work

Disability Confident employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV or application scores. We ask that candidates that wish to be considered for this scheme email to discuss further. Please do not email CV's/cover letters.

Removing bias from the hiring process

• Your application will be anonymously reviewed by our hiring team to ensure fairness
• You'll need a CV/résumé, but it'll only be considered if you score well on the anonymous review