Information Technology Support Analyst

IT Support Analyst

Glasgow (2 days per week) : £26,000 + bonus | Fin- Tech

Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity. We are searching for an IT Support Analyst to join their growing internal IT team. This is a fantastic opportunity for someone with a strong foundation in IT support who thrives in a fast-paced, collaborative environment.

Key Responsibilities:

Provide 1st and 2nd line support via phone, email, and ticketing systems, ensuring timely resolution of technical issues.

Troubleshoot hardware, software, and network problems across Windows, macOS, and mobile platforms.

Manage onboarding and offboarding processes, including account setup and hardware deployment.

Administer Microsoft 365, Active Directory, and Intune environments.

Support virtual infrastructure using Hyper-V and maintain accurate IT asset records.

Contribute to internal documentation and continuous improvement initiatives.

Ideal Candidate Profile:

Minimum 2 years’ experience in an IT support or service desk role.

Strong knowledge of Windows 10/11, macOS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN).

Experience with Active Directory, Group Policy, and device management tools.

Familiarity with virtualization (Hyper-V) and scripting (PowerShell) is a plus.

Excellent communication and problem-solving skills, with a customer-first mindset.

What’s on Offer

£26,000 + bonus

Generous holiday allowance, including your birthday off

Private healthcare and wellness support

Flexible working and professional development opportunities

Feel free to get in touch - zoe.calder@be-it.co.uk // 0141 378 6672 for more details!