Information Technology Technical Support

2 Roles: Senior IT Support Officer & IT Support Officer

Glasgow

£30,000 - £40,000 approx.

Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems.

This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.

What you’ll be doing:

• Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
• Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
• Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
• Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
• Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
• Documenting configurations, procedures, and best practices, and delivering training to staff as required.

What we’re looking for:

• Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
• Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
• Proficiency in Windows operating systems and Microsoft Office 365 applications.
• Hands-on experience with desktop management tools (e.g., Intune, SCCM).
• Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
• Strong understanding of desktop security controls and patching best practices.
• Knowledge of ITIL service management principles and IT compliance frameworks.

• Full UK driving licence required.