Unified Communications Officer

Be-Resourcing is supporting a professional services organisation in recruiting a Unified Communications Officer to join their on-site technical support team. The role is entirely office-based and focuses on ensuring reliable user support, smooth communication systems, and consistent AV operations across the workplace.

Key Responsibilities:

• Provide day-to-day technical support for meetings, events, and hybrid sessions.
• Carry out routine equipment checks, preventative maintenance, and basic system upkeep.
• Troubleshoot issues across communication platforms, devices, and AV setups.
• Assist with testing, rollout, and adoption of new communication or collaboration tools.
• Contribute to project work, which may occasionally require work outside standard hours.
• Set up, operate, and guide colleagues on AV equipment and room technology.
• Manage stock levels, equipment storage, and ordering processes when needed.
• Handle support tickets and ensure requests are resolved within agreed timeframes.

Ideal Candidate Profile

• Experience supporting Windows environments and general hardware.
• A foundational understanding of collaboration tools, meeting room systems, networking basics, or voice protocols.
• Strong troubleshooting skills and the ability to learn new technology quickly.
• Experience using service desk or ticketing tools.
• At least a year of experience working with AV or meeting-room technology.
• Confident communication skills and a customer-focused approach.
• A proactive team player who performs well under pressure.
• Comfortable with physical aspects of the role (e.g., lifting equipment, moving between rooms, manual handling).