Account Management Specialist - Fintech / Commercial Payment Solutions (Contract)

Are you passionate about fintech and skilled at managing high-impact partnerships?

We're looking for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team in London on a contractual basis.

It is likely that the successful candidates will possess several years of experience, or equivalent, in a similar role (e.g., Key Account Management /Sales/Business Development), ideally within the fintech or payments industry, and be looking to start their new role swiftly; You'll leverage your deep industry knowledge and proven leadership skills to drive impactful projects, optimize operations, and champion strategic initiatives that contribute directly to our FinTech success.

In this role, you'll have the opportunity to shape the future of payment solutions by working closely with some of the industry's largest and most innovative payment partners and online travel platform.

Key Responsibilities:

Strategic Partner Management: Oversee and strategically manage the performance and operations of the largest and most complex payment partners, identifying opportunities for growth and deeper collaboration.

Project Leadership: Lead and manage end-to-end, high-impact projects with significant scope, aimed at optimizing commercial processes, reducing operational friction, and enhancing overall partner satisfaction. This includes defining project scope, managing timelines, allocating resources, and ensuring successful execution.

Operational Excellence: Drive the day-to-day operations for key payment partner accounts, ensuring seamless execution, proactive issue resolution, and continuous improvement.

Advanced Analytics & Reporting: Develop, analyze, and present sophisticated reports on key performance metrics, providing actionable insights and strategic recommendations to senior leadership for commercial process enhancements and strategic initiatives.

Team & Initiative Leadership: Take a leadership role on multiple secondary tasks within the FinTech Partnerships team, such as leading critical incident management protocols (including root cause analysis and post-mortem reporting), optimizing service administration (e.g., CRM strategy and implementation), or developing advanced stakeholder management frameworks (e.g., cross-functional alignment and knowledge sharing).

Complex Incident Resolution: Lead the resolution of complex incidents with internal and external stakeholders, implementing robust tracking mechanisms, driving effective communication, and ensuring swift, comprehensive resolutions.

Cross-Functional Optimization: Proactively identify, propose, and implement significant optimization opportunities by collaborating closely with senior cross-functional stakeholders (e.g., Product, Legal, Finance, Treasury, Risk, and Compliance) to drive large-scale improvements.

Strategic Liaison: Act as a critical liaison between internal and external stakeholders, providing strategic insights, mediating complex discussions, and driving measurable resolutions on high-priority topics.

Key Requirements:

Experience: Several years of progressive experience in a similar role (e.g., Senior Key Account Management, Senior Sales, Business Development Lead), with a strong preference for experience within the fintech or payment industry managing large, strategic accounts.

Industry Expertise: Extensive prior experience working with or within banks, EMIs, PSPs, or other fintech companies, demonstrating a deep understanding of the payment ecosystem and its intricacies.

Analytical Acumen: Proven ability to analyze complex data sets, identify trends, and translate insights into actionable strategies and recommendations.

Project Management: Demonstrated success in leading and delivering complex projects with multiple stakeholders.

Communication & Influence: Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build strong relationships at all levels, both internally and externally.

Problem-Solving: Strong strategic thinking and problem-solving abilities, capable of navigating ambiguity and driving solutions to complex challenges.

Location: London, with a hybrid work model requiring 2 days in the office per week.

Other information

You'll be part of a collaborative and diverse team working to advance innovative payment solutions in a global fintech environment. The role is based in either London, with a hybrid set-up (2 days in the office per week).

If you're excited about making an impact in fintech and have a proven track record of managing key accounts and complex partnerships, we'd love to hear from you!