1st Line IT Analyst

1st Line IT Analyst - Peterborough - GBP £23,000 (Hybrid after probation)

My client is a leading Software House based in the Peterborough area and they have opened up a new role for someone who it looking to either Kick start their IT Career or continue to grow within the IT industry!

They are now seeking a confident and passionate individual to join the IT Support team! This role offer the opportunity to work with Large UK clients and to work with senior professionals. My client is offering a full training package and a progression plan.

Benefits include:

• 23 Days Holiday + Bank Holidays
• Training and progression Opportunities
• Free onsite parking
• Company pension scheme
• Company Socials
• Exposure to new Technologies and bespoke software
• Online Healthcare platform

Day to Day responsibilities:

• 1st point of contact for the client base (Phone/Email/Chat)
• Perform initial triage on tickets and raising to the relevant team member
• Keep up to date with Tickets and where they are up to
• Getting hands on with new technologies, hardware & software

The ideal candidate will have/be able to:

• Experience with the Microsoft Suite & Windows
• Passion for technology & IT
• Good Telephone manor and communication
• Be decisive and have the passion to problem-solve

If you have experience in the above and you're interested in this amazing opportunity as a 1st Line IT Analyst, please apply with your most up-to-date CV or get in touch with me on (phone number removed).

Keywords: IT Analyst, IT Support, IT Support Technician, 1st Line Support, 1st Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Customer Service, Microsoft Office 365.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.