2nd Line IT Technician

2nd Line Technician- Cambridge - GBP £30,000

Our client is a renowned IT Company and they are seeking an experienced 2nd Line Technician to join their technical team to provide External Support. If you enjoy getting hands-on, assisting with IT Projects and delivering a high level on Support, this role might be perfect for you!

You'll be part of a dynamic IT team that provides 1st/2nd/3rd line technical support across all the UK sites. With the opportunity to work on Divisional and Corporate IT projects, you'll play a key role in the technical development of the company.

Occasional travel will be required to local sites - Must have own licence and Vehicle.

Benefits

• Discounted event tickets
• Cash rewards for birthdays & occasions
• Company socials (Christmas/Summer party)
• Pension Scheme
• Mental Health Support
• Hybrid working scheme
• 22 Days Holiday + Bank Holidays
• Option to buy and sell up to 5 holidays
• Paid Qualifications/certifications
• Staff Discounts
• Sick Pay

Responsibilities

• Provide 2nd Line support for external users both F2F and remotely
• Maintaining the Networking & Infrastructure for sites around Cambridge
• Provide technical assistance with IT Projects and Migrations
• Create and maintain all the IT documentation and procedures
• Implementation and testing of new hardware & software

Requirements

• Previous experience within a similar role and working within a Microsoft background
• Good Knowledge/Experience within VMware environment
• Experience with Windows Operating Systems 8/10
• Windows server experience 2012+
• Basic Networking - DNS/DHCP/TCP/IP
• Good experience with Office 365 products
• Basic Azure/Cloud application
• Azure active directory, GPO's, DNS / DHCP and experience of Cloud technology
• Firewalls and networking concepts
• Backup solutions - Veeam

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 2nd Line Support, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.