IT Support Technician

IT Support Technician - Stoke-on-Trent - GBP £30,000 (Hybrid/Field)

My client is one of the UK's foremost IT Companies and is in the midst of company growth! They are seeking a competent IT Support Technician to join their team. This position presents a wonderful chance to join a great company and team with plenty of potential for growth.

As a successful candidate, you will be responsible for providing top-notch support and troubleshooting services for desktops, servers, and software. Your role will require the highest level of technical proficiency, responsiveness, and customer service. Self-motivation, self-confidence, and enthusiasm are qualities that would serve you well in this role.

Must be able to drive and have access to a vehicle.

Benefits include:

• 22 Days Holiday + Bank Holidays (Increasing every year)
• Free onsite parking
• Pension Scheme
• Sick Pay
• Hybrid working
• Fuel expenses
• Birthday Off
• Paid Qualifications and allocated Self learning times
• Staff Discounts

Key Responsibilities:

• Continuously develop knowledge and skills, particularly in portal development, to prepare for future projects and progression opportunities
• Provide first and second-level support for the user base, including troubleshooting software, hardware, and business applications.
• Provide first and second-level support for IT systems used by users, addressing various IT problems.
• Work closely with the IT Team remotely to provide support
• Travel to local sites in the Stoke area

The ideal candidate will have/be able to:

• Previous Helpdesk Experience (Telephone/Email/Face-to-Face Support)
• 2 years of relevant experience or technical support
• Basic Networking Knowledge - LAN/WAN
• Office 365
• Excellent communication skills and team player
• Be decisive and have the passion to problem-solve
• Strong customer/client service
• Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users
• Proficient with Windows 10/11

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.