PCN Digital and Transformation Lead

Job description

Job responsibilities

Key Responsibilities:

The PCN Digital and Transformation Lead will play a pivotal role in the development and continued evolution of Beacon Medical Group to support the delivery of high-quality primary care services. Working with the clinical and operational teams to identify opportunities to make positive transformation, and provide the inspiration, resource, and tools to execute changes in a collaborative way.

Main Responsibilities:

To support the clinical director and Board in the delivery of the PCN Contract DES.

To provide leadership and support for an agreed portfolio of improvement and service transformation projects

Support the PCN Clinical Director and Board with the writing of business and development plans

Act as a point of expertise, translate national and local policy into meaningful changes, and will support the PCN to achieve improved outcomes for the local population.

Support the Clinical Director and Board, to ensure all relevant national strategies, policies, targets and frameworks are fully implemented

Lead on transformation and innovation of services and digital projects across the PCN

Improve adoption and optimisation of new technology to enhance patient access and experience and increase PCN productivity

Attend cross organisation meetings as required e.g. Collaborative Board, Local Care Partnership

Deliver projects to support the PCN and improvements to health outcomes for the patient population

Write and submit project reports for the Board as required, showing progress against milestones, status, issues and risks

Oversee the roll out and delivery of new services, working alongside the Head of Operations and Operations Managers

Be a champion for best practices, learning from experience and from others, supporting the spread of innovation within the PCN

Develop programme and project management tools, reports and templates, that are transferable between projects, and can be used for the whole project lifetime, from design to delivery.

Manage delegated budget in line with organisational procedures

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Transformation:

Develop plans for projects identified by the PCN board, utilising the support of the PCN Business Analyst and Operations Managers and support the implementation of the projects

Work with the PCN Business Analyst and Operations Manager to ensure the PCN has a full suite of data that can be interpreted and utilised for improvement, and driving forward the PCNs strategy to support population health management

Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients

Engage with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB priorities e.g. improving access, PCN Development.

Provide feedback to the management team on progress of current initiatives, capacity for change, and issues so that plans can be adapted in response

Support a programme of audits and surveys that support, and evidence measures of improvement

Understanding the PCN finances, in liaison with Director of Finance and monitoring PCN Des and other PCN income streams

Undertake full evaluation cycle of new services and service improvement

Digital:

Have management oversight of the upkeep of our website to ensure key messages are shared and patient access and navigation of the website is well planned (supported by our Patient Liaison and Communications Lead).

Improve adoption and optimisation of new technology to enhance patient access and experience and increase PCN productivity

Review and improve the PCNs digital maturity by ensuring we are using safe up to date systems that will improve our productivity and access for patient care

Support increased access to care for patients, by supporting the adoption and of new technology and other initiatives to improve the care offer and enabling practice staff to work more effectively to support the sustainability of general practice services

Training:

Work collaboratively as a key member of the PCN team, help develop and promote a positive working culture encouraging staff participation and involvement in developing their own contribution towards the success of the organisation

Offer support and training if required to leads, managers and clinicians to help support their workload

Communication:

Build relationships and facilitate collaboration between PCNs, practices and the wider system to support delivery of care to patients, maintaining credibility with key contacts and system colleagues

Represent the network at meetings, in the community as required.

Translate and present information into clear and appropriate formats, such as written documents and presentations to ensure understanding across a range of audiences

Be responsible for sharing information and best practice and persuading and influencing change in services with clinicians and a range of other stakeholders.

The information which the post holder will be required to communicate will be of a highly complex, sensitive, and potentially contentious nature. The post holder will need to use persuasive and motivational skills to achieve improvements in services where there is resistance to change.

Management:

Support workforce development planning in relation to new services, service improvements and service redesign

Work with clinical leads on the management and development of clinical ARRS staff including: Workforce development including the review of population health needs and skill mix assessments to identify future workforce needs, support training framework developments in line with the PCN contract Des

Personal/Professional Development:

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Health and Safety:

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Contribute to the development and maintenance of sound governance and risk management

Maintain accurate documentation in relation to finances, standard operating procedures, contracts, contacts and decision making

Identify and record risks and issues, developing contingency plans with service and contract leads

Responsible for the delivery of robust information systems in relation to project documentation (dashboards, highlight reports, risks and issues logs).

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

The details contained in this job description are not exhaustive and may change as the post develops. The Job Description and responsibilities outlined are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.

Person Specification

Other

• This post will involve working across the practice sites; the post holder must hold a full driving licence

Experience

• Experience of managing projects and delivering them within agreed timescales and budgets.
• Previous experience of managing budgets for programmes of work, including budget setting and monitoring.
• Experience of interpreting national policy and implementing this through programmes of work
• Good understanding of current healthcare policy relating to primary care and integrated care
• Good understanding of the Digital agenda within the NHS
• Experience of collaborating across multiple organisations and stakeholders

• Experience of SystmOne software
• Experience of delivering healthcare analytics

Qualifications

• Educated to degree level or equivalent professional experience
• Project Management Qualification or a minimum of two experience in a similar role

Skills

• Ability to implement and manage change effectively
• Exceptional communication skills, both written and verbal
• Evidence of report writing skills, service planning, presentation skills
• The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to influence others
• Analytically minded, with strong problem-solving skills
• Must be a team player and able to work collaboratively with and through other
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Ability to deliver a vision and a willingness and drive to adapt to NHS targets
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Excellent interpersonal, influencing and negotiation skills, with the ability to constructively challenge the view of clinicians and managers.

Group Values

• The candidate must demonstrate an understanding of our values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

https://www.beaconmedicalgroup.nhs.uk/