IT Technician

As an IT Technician, you will be responsible for the daily resolution of end-user support requests and setup, repair, and troubleshooting of end-user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues, including network connectivity, whilst providing support to all employees.

Job Role Responsibilities

• Directly resolve end-user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Adhere to company IT policies
• Reach out to senior IT staff for guidance on higher-level issue
• Set up and configure new systems
• Maintain company PC image
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Manage equipment in customer immersion room
• Keep users appraised of status of system repairs
• Advise manager and senior IT staff of end user policy violations
• Offer suggestions to reduce recurring issues or improving end users computing experience
• Ask for help – report unresolved issues and ask senior IT staff for help when necessary
• Supporting PCs, in an Active Directory environment
• Researching and troubleshooting software and hardware issues
• Network connectivity troubleshooting
• Staying on top of technical security issues\resolving malware/antivirus infections
• Looking for technical upgrades (Meeting Room, automation) which can benefit the business.
• Dealing with Mobile Phone setups
• Maintaining company asset list
• Training new starters on their devices, system and software
• Resolving and logging end-user IT tickets
• Maintaining internal service desk

Job requirements

• High level of IT knowledge and skills, particularly within a business environment.
• Forward thinking and a problem solver.
• Ability to juggle tasks and prioritise correctly.
• Keep up to date with new technologies.
• Approachable and able to work as part of the wider team.
• Ability to work as part of a team and display teamwork.
• Remains calm under pressure
• Able to drive, and willing to cover UK, including overnight stays where necessary to provide support to all Bechtle UK locations as and when required.

What we offer

• £25,000 +- £29,000 depending on experience. Up to £500 per quarter bonus structure
• Location – close to the M4 with a modern, up to date living space and ample parking
• Culture – Social events, Supportive, Fun, Hard working
• Perks – Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent

Experience

• Proven track record in a similar role.
• Understanding of IT needs and requirements with a SME.
• 1-2 years’ experience in a similar role would be beneficial.
• Interest in IT, gaming, technical elements of IT Reports to: Head of Internal IT