Tech Support Engineer

Location: London, United Kingdom Company: Leading International Bank (London Branch)Division: Wholesale Banking - Technology (IT)Job Type: Full-Time | Officer Grade Experience Level: 1-2 Years Industry: Financial Services / Banking

A London-based international bank is seeking a Tech Support Engineer to ensure the reliability and performance of its IT infrastructure. This role involves hands-on support across hardware, software, and network systems, with a focus on secure, compliant, and resilient operations in a regulated financial environment.

• Provide 1st/2nd line technical support for desktops, laptops, printers, phones, and mobile devices
• Manage laptop imaging and deployment (WIM USB, MDT, SCCM, Intune, AutoPilot)
• Administer user accounts and permissions (Active Directory, Microsoft 365, SharePoint, Teams, OneDrive)
• Support core networking protocols (DNS, DHCP, TCP/IP, LAN/WAN)
• Monitor system performance and assist with backups and disaster recovery procedures
• Maintain endpoint security (Bitlocker, SentinelOne, Fortinet, Symantec, MFA)
• Document IT procedures and respond to service requests with urgency and professionalism
• Support AV systems, CCTV, card access, and SIP phone recording infrastructure
• Assist with IT projects, hardware/software inventory, and procurement tracking
• Ensure BCP site readiness and compliance with data protection and confidentiality standards
• Collaborate with HR and Admin teams for onboarding, offboarding, and access provisioning

• Adhere to FCA Conduct Rules and internal IT policies
• Support internal and external audits, ensuring timely and accurate information delivery
• Maintain high standards of integrity, professionalism, and operational discipline

Essential:

• Bachelor's degree in IT, Computer Science, or related discipline
• 1-2 years' experience in technical support, ideally within banking or financial services
• Strong troubleshooting skills across Windows OS, Office 365, and conferencing tools
• Solid understanding of cybersecurity principles and AV support
• Effective communication and stakeholder engagement skills

Desirable:

• Exposure to Fortinet, Cisco switches, ManageEngine, Nagios
• Experience with scripting, automation, or basic programming
• Familiarity with project coordination and data analysis

• Opportunity to work in a regulated, enterprise-grade banking environment
• Exposure to mission-critical IT systems and financial applications
• Supportive team culture with ongoing professional development
• Central London location with no travel requirements

Ready to take the next step in your IT career? Apply now to join a team that values technical excellence, operational resilience, and continuous improvement.