ServiceNow Administrator

ServiceNow Administrator
Location: Cambridge | Full-Time | Hybrid Options Available

Are you a tech-savvy problem solver with a passion for bridging the gap between IT and business operations? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team!

What You'll Be Doing

As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform, ensuring seamless communication between technical teams and business stakeholders. Your day-to-day will include:

• Managing ServiceNow operations and acting as the liaison between IT and business teams
• Chasing and coordinating with stakeholders to drive progress
• Providing technical support, triaging incidents, and escalating issues as needed
• Supporting UAT activities, including basic script writing, deployment, and reporting
• Translating business needs into actionable user stories with clear acceptance criteria
• Monitoring and escalating unresolved actions
• Developing analytics, monitoring SLAs, and identifying trends
• Offering business analysis support for ad-hoc projects
• Occasionally stepping into minor project management roles

What You Bring to the Table

We're looking for someone who is not only technically skilled but also a great communicator and collaborator. You should have:

• Strong IT skills and excellent knowledge of the Microsoft 365 suite
• A polite and professional telephone manner with a customer-first mindset
• The ability to work diplomatically with stakeholders at all levels
• A structured, detail-oriented approach to work with excellent time management
• Strong written and verbal communication skills
• Self-motivation and the ability to work independently
• Experience with ServiceNow, especially Workplace Service Delivery
• Familiarity with the ServiceNow SPM module and agile methodologies (desirable)
• Working knowledge of database management and solid analytical skills

Why Join Us?

• Be part of a collaborative and supportive team
• Work on impactful projects that drive real business value
• Enjoy flexibility and opportunities for professional growth

This vacancy is being advertised by Belcan.