Amazon Connect Developer, £475 - 525 per day Inside IR35
Amazon Connect Developer, £475 - 525 per day Inside IR35
3 months rolling, Remote Working
Bench IT require a hands-on Amazon Connect Developer to join a team delivering contact centre solutions for enterprise clients. You'll take architecture designs and client requirements and turn them into working, tested, production-ready builds within Amazon Connect - covering contact flows, integrations, and custom logic that power real customer interactions.
Key Responsibilities
- Build and configure Amazon Connect contact flows, queues, routing profiles, and hours of operation
- Build integrations between Amazon Connect and downstream systems (CRM, WFM, ticketing platforms) via APIs and Lambda
- Develop and maintain Lambda functions supporting Connect contact flows (Node.js/Python)
- Configure and tune Amazon Lex bots for self-service and IVR automation
- Implement reporting and analytics via Connect Contact Lens, CloudWatch, and Kinesis data streams
- Write and maintain infrastructure-as-code where the engagement requires it (CloudFormation/CDK/Terraform)
- Unit test and support UAT for developed components, resolving defects raised during test cycles
- Document build configuration and handover materials for support teams
- Work from architecture designs provided by the Solution Architect, flagging any design/build gaps early
Required Experience
- Prior experience in a partner/consultancy delivery environment (sub-contract delivery, working to third-party SOWs)
- Demonstrable hands-on build experience in Amazon Connect (not just AWS generalist experience)
- Strong Scripting/development skills in Node.js and/or Python for Lambda-based development
- Experience with Amazon Lex, Contact Lens, and Connect APIs
- Working knowledge of AWS services commonly used alongside Connect (DynamoDB, S3, API Gateway, EventBridge, IAM)
- Experience integrating with third-party CRM/WFM/telephony platforms via REST APIs
- Comfortable working in an agile delivery environment with sprint-based delivery and defect tracking
Amazon Connect Developer, £475 - 525 per day Inside IR35
3 months rolling, Remote Working