Software & Hardware Asset Management, £425 per day inside IR35

Job Description

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Software & Hardware Asset Management, £425 per day inside IR35

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3 months initially, Coventry & Remote Working

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Bench IT an experienced IT Asset & Configuration Management Lead to take ownership of Software and Hardware Asset Management across a complex IT environment. This position is working 2 days per week in Coventry and the remaining days working remotely.

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Required Skills & Experience

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• Strong experience in IT Software and Hardware Asset Management, including contract and licence management

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• A strong understanding of HAM Pro is essential, alongside a solid grasp of the wider ServiceNow platform architecture and how the underlying tables and modules interact.

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• Experience around: \n
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  • Contracts

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  • Licensing

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  • Integration with discovery tooling is particularly important, but this was an area candidates struggled to demonstrate during conversations.

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• They also need someone who can: \n
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  • Create and structure the implementation plan

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  • Clearly articulate the approach

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  • Engage confidently with stakeholders

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• Proven track record of establishing and improving ITAM and CMDB processes

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• Extensive experience working within an IT service environment (financial services experience beneficial)

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• Practical experience with ServiceNow and SNOW toolsets, including CMDB schema and ideally the CSDM model

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• Experience with automated data interfaces, data normalisation, and CMDB population

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• Knowledge of ServiceNow Discovery and associated best practices

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• Solid understanding of ITIL frameworks (ITIL Foundation preferred; intermediate certifications advantageous)

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Job Responsibilities

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• Lead the definition, implementation, and continuous improvement of Software and Hardware Asset and Licence Management processes

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• Establish and enforce policies, procedures, and controls across IT Asset Management

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• Own and maintain the Asset and Configuration Management Database (AMDB/CMDB), ensuring it remains accurate, up-to-date, and the single source of truth

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• Conduct audits and data integrity checks to identify issues and enhance CMDB processes

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• Monitor and report on the effectiveness and efficiency of ITAM processes, driving continual service improvement

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• Develop and maintain Software and Hardware Asset Management plans

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• Manage the full life cycle of IT assets, including status tracking and reporting

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• Manage and enhance ITAM toolsets for both software and hardware

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Software & Hardware Asset Management, £425 per day inside IR35

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3 months initially, Coventry & Remote Working