Desktop Support Engineer

Desktop Support Engineer

£34-38k + Benefits, London

Bench IT are looking to onboard a Desktop Support Engineer for a prestigious London client to deliver first in class service. The successful candidate should have the skills and experience included below;

• Proven experience working as a Desktop Support Engineer
• Strong communication and interpersonal abilities
• Good knowledge of a service management tool.
• ServiceNow would be an advantage
• Understanding of ITIL Foundation
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Initiative, willingness to seek and achieve improvements to processes and technology
• Capable of providing white glove VIP support
• Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
• Instructing users through a series of actions, either via phone, email or chat

Technical Skills & Competencies

• Thin Client management
• Proficient with Operating Systems (Windows 11/Windows Server)
• Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
• Active Directory Users & Computers
• Laptop/Desktop builds and management
• Zoom
• Mimecast
• iPhone configuration & management
• Polycom/Condeco Audio Visual management

Desktop Support Engineer

£34-38k + Benefits, London