Service Desk Manager

Service Desk Manager

Package of £55-60k Benefits, London

Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London.

The successful candidate should have the skills and experience included below;

• Day to Day team management of IT Support Engineers.
• Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's.
• Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
• EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions.
• Focus on service and continual service improvement.
• Ensure support teams consistently exceed customer expectations.
• Insurance / Financial Services experience is desirable but not essential.

Service Desk Manager

Package of £55-60k Benefits, London