Account Director
At Berg Search, we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, marketing, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the difference.
On behalf of our client, a UK-based AI and video intelligence platform for deskless workforces, we are seeking an Account Director.
About the role:
This is a customer-facing role within a fast-growing UK-based SaaS company serving deskless and field-based workforces. The Account Director will own a portfolio of strategic customers, carrying a revenue quota across renewals and expansion, while acting as a trusted commercial partner to multiple stakeholders on the client side. The role combines account strategy, and hands-on deal execution, working closely with Product, Customer Success, and sector leadership to drive adoption, demonstrate measurable business value, and unlock long-term growth opportunities across complex enterprise environments.
What you'll do:
- Own and deliver a revenue quota, increasing ARR through timely renewals and strategic upsell opportunities across your portfolio
- You will travel the UK working with on customer sites to close existing opportunities and identify new revenue opportunities
- You will be responsible for the renewals of existing platform use & will engage with CS team to ensure full utilisation, expanding adoption of workflows, use cases and best practices.
- Be responsible for cold calling (or gaining referrals) into new business units.
- Grow our ecosystem within each customer, nurturing champions, cross-functional engagement, and wider product utilisation.
- Manage & arrange the Business Unit QBRs & lead on meeting agenda that demonstrates business value, align goals and identify future expansion opportunities
- Work alongside the Sector VP who supports in setting strategic direction, Product Services lead who leads on Solution Design & CS who manage & improve ongoing usage.
- Attend site visit & testing days and industry events
- Drive customer advocacy, securing references, testimonials, and customer stories in partnership with Marketing.
Who you are:
- Proven experience in B2B SaaS account management, customer success, or a similar revenue-linked role, ideally with clients who use field agents or contractors in the physical world (think utilities, gas, energy, telecoms).
- A strong track record of renewals, upsells, and driving expansion within an existing customer base.
- A structured, strategic approach to account planning, including familiarity with Gold/Blue Sheets, MEDDIC, or similar frameworks.
- Exceptional relationship-building skills, with the ability to earn trust, influence stakeholders, and operate as a strategic partner.
- The confidence and commercial acumen to own a quota, forecast accurately, and prioritise opportunities based on impact.
- A proactive, curious mindset and the ability to work cross-functionally with Product, Marketing, and Engineering teams.
- High integrity and a customer-first approach, aligned with our values of Simplicity, Velocity, Mutuality, and Trust.