Account Director

Account Director – Utilities (Strategic Accounts)

UK | AI SaaS | Deskless & Field Workforces

At Berg Search, we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for technology and growth-critical roles, we connect ambitious companies with the talent they need to scale. Founded by experienced entrepreneurs, we understand that the right hire makes all the difference.

On behalf of our client, a UK-based AI and video intelligence SaaS platform transforming frontline operations in utilities and field-based industries, we are seeking an Account Director focused on Utilities, specifically the Water Sector.

About the Role

This is a customer-facing role within a fast-growing UK-based SaaS company serving utilities and other deskless, field-based workforces (energy, water, gas, telecoms).

The Account Director will own a portfolio of strategic utilities customers, carrying a revenue quota across renewals and expansion, while acting as a trusted commercial partner to multiple stakeholders across operational, technical, and transformation teams.

The role combines account strategy and hands-on commercial execution, working closely with Product, Customer Success, and sector leadership to drive adoption, demonstrate measurable operational impact, and unlock long-term growth opportunities across complex, regulated enterprise environments.

What You'll Do

• Own and deliver a revenue quota, increasing ARR through timely renewals and strategic upsell opportunities across your utilities portfolio
• Travel across the UK to work on-site with utilities customers to close existing opportunities and identify additional revenue opportunities
• Own renewals of existing platform deployments and engage closely with Customer Success to ensure full utilisation, expanding adoption across workflows, field teams, and operational use cases
• Engage into new business units within existing utility customers through referrals and internal relationship development
• Grow the ecosystem within each customer, nurturing champions across Operations, Field Services, IT, and Transformation teams
• Manage and lead Business Unit QBRs, demonstrating measurable business value, aligning on operational goals, and identifying future expansion opportunities
• Work alongside the Sector VP (strategic direction), Product Services Lead (solution design), and Customer Success (usage optimisation)
• Attend site visits, testing days, and relevant utilities industry events
• Drive customer advocacy within the utilities sector, securing references, testimonials, and customer stories in partnership with Marketing

Who You Are

• Proven experience in B2B SaaS account management, customer success, or a similar revenue-linked role, ideally within utilities, energy, gas, water, or telecom field operations
• Strong track record of renewals, upsells, and expansion within complex enterprise accounts
• Experience working with field agents, engineers, contractors, or operational frontline teams
• Structured, strategic approach to account planning (Gold/Blue Sheets, MEDDIC, or similar frameworks)
• Exceptional relationship-building skills, with the ability to earn trust and influence stakeholders in regulated environments
• Commercially confident, able to own a quota, forecast accurately, and prioritise based on impact
• Proactive and curious, with the ability to collaborate cross-functionally with Product, Marketing, and Engineering
• High integrity and customer-first mindset, aligned with the values of Simplicity, Velocity, Mutuality, and Trust

Apply if it sounds interesting!