Service Desk Analyst

Join a high-profile Government team as a Service Desk Analyst, acting as the first point of contact for all IT issues across Windows, MacOS, iOS/Android devices, VoIP and Google Workspace.

What you'll do

  • Provide 1st & 2nd line support across a diverse user base

  • Handle incidents & service requests via phone, portal and Tech Hubs

  • Build, support and track laptops, mobiles and associated hardware

  • Create/manage user accounts for joiners/leavers

  • Work collaboratively across wider IT teams to improve processes

What you'll need

  • Active SC clearance (minimum)

  • Experience in a Service Desk/IT support role

  • Strong customer service mindset

  • Ability to explain technical issues to technical & non-technical users

  • Problem-solving mindset and ownership of issues

Desirable

  • ITIL experience

  • Google Workspace experience

  • MacOS knowledge

Apply Now
Apply Now

Job Details

Company
Berkeley Square IT Ltd
Location
Norwich, Norfolk, United Kingdom NR1 1
Employment Type
Contract
Salary
GBP Daily
Posted