MSK Physiotherapy Administrator

Job summary

Berkshire Healthcare have an exciting opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team based at Wokingham Community Hospital.

If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role.

We are looking for candidates with excellent customer service and communication skills, a flexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others.

You will be responsible for the management of patient referrals and appointments utilising phone and email communication whilst creating an efficient and compassionate environment for our patients.

This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service where you will have daily interaction with patients, administration colleagues and clinical staff.

Main duties of the job

Act as primary point of contact for MSK patients and visitors attending the department
Take responsibility for digital referral management and patient bookings.
Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
Collecting data and statistics to assist management in guiding the service direction.
Working flexibly in response to the needs of the patients, service and Physiotherapists.
Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

Flexible working options to support work-life balance
27 days' annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
'Cycle to Work' and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites

Job description

Job responsibilities

The must haves for this role:

Excellent written and oral communication skills.
Good computer skills across Microsoft and database software.
Ability to organise and prioritiseworkload.
An approachable and helpful persona with the ability to empathise.

For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Joanne Chesney on 0300 365 5678 or email: joanne.chesney@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education, qualifications or training

Essential

NVQ3 or equivalent qualification/experience
Basic knowledge of administration and/or office procedures
Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
Knowledge and experience of using a variety of software programmes/ packages
Knowledge and understanding of the post and Trust

Knowledge, skills and abilities

Essential

Good interpersonal, communication and reporting skills
Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Wokingham Hospital, 41 Barkham Road, Wokingham, Berkshire, RG41 2RE

Wokingham

RG41 2RE

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/

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