IT Service Desk Apprenticeship
We have a fantastic opportunity for anyone looking to start their career in IT. Do you have an interest and enthusiasm for IT support and helping people with their IT problems. Are you passionate about excellent customer service, and believe you have excellent communication skills?
If so, then our IT Service Desk Apprenticeship is for you!
Role
- Diagnose, repair, install and maintain computer and other IT related equipment and services
- Answering and directing phone calls
- Troubleshoot networking issues, including connectivity problems, DNS configuration, firewall management, and VPN setup.
- Maintain records held in companies’ electronic systems
- Undertaking cyber incident response, analysis, and remediation activities.
- Maintain the on-going provision and continuous improvement of day-to-day operational activity within the Service Desk function
- Support the team by handling all support issues and requests and ensure they are logged appropriately
- Help to co-ordinate an activity with colleagues in the business to ensure that issues are resolved quickly and efficiently
- Develop and maintain good working relationships with both internal and external customers
Training
- As an apprentice, you will be reimbursed travel expenses to attend Bede college, Sunderland, Tyne and Wear.
- You will attend college one day per week to achieve your Information communications technician, Level 3 (A level) qualification.
- On successful completion of this apprenticeship, there may be an offer of permanent employment as a Service Desk Officer.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY OF SUNDERLAND COLLEGE
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 22 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 5th June 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
Qualifications
- English and Math GCSE or equivalent, grade Level 4 or C and above (Essential)
About the Employer
Bernicia Group Ltd
We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associations
- Company
- Bernicia Group Ltd
- Location
- Three Rivers House, Abbeywoods Business Park, Pity Me, Durham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,161.60
- Posted
- Company
- Bernicia Group Ltd
- Location
- Three Rivers House, Abbeywoods Business Park, Pity Me, Durham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,161.60
- Posted